Customer service specialist M/Ž

For our client, an international company with more than 40 years of experience in the sales of consumer electronics, home appliances and the distribution of innovative products throughout Europe, we are looking for an experienced Specialist in customer service.

To a position Customer service specialist We are looking for a motivated and committed person who will actively participate in building and subsequently expanding the customer service department, provide support to customers and contribute to the company’s success. The candidate will be the first point of contact for customer inquiries regarding products on all major e-commerce platforms within Europe (primarily Germany), therefore a very good knowledge of the German language is essential.

In this position, you will work closely with your supervisor as well as with all internal departments to find effective solutions and provide excellent customer service. 

Typical activities in this position include, in particular:

•  complex handling of customer requests (mostly via email),

•  ensuring the processing of orders for replacement parts,

•  effective prioritization of requirements according to their urgency,

•  active support for continuous improvement of customer service,

•  proactive solution of customer problems,

•  close team collaboration within the company and coordination of external partners.

The company is characterized by an exceptionally friendly family atmosphere and open communication. They support their employees not only during the adaptation period, but throughout their entire tenure in this position. 

The best candidate for this position would be someone who:

• puts emphasis on polite and professional dealings with customers, partner companies and colleagues,
• speaks German and English at an excellent level in both spoken and written form (knowledge of other languages is an advantage),
• has previous experience in customer service,
• works meticulously, independently, and has a sense of responsibility,
• has good knowledge of MS Office,
• is interested in continuous learning, curious and open to new knowledge,
• is a team player with a practical approach and a strong ability to self-realize,
• he considers it important that work should fulfill him.

Our client is a family business with many years of experience in the home electronics segment, popular on the European market. Our client finances, co-designs, imports, and distributes its own brand of products. The company emphasizes long-term partnerships, quality, and sustainable growth.

Please submit your CVs in English or German. The selection process consists of at least 2 rounds, with the 2nd round being carried out at the client’s premises. Each candidate will receive notification of the results of the selection process.